MemnonBOX is an individualised custom service for your media and formats, as well as your options you choose. The service is for professional media formats, and for professional and business customers. As such the services are provided on our MemnonBOX terms and conditions under B2B Sales Conditions.
Return and Exchange Policy
Cancellation of Order
As a professional B2B oriented service, the services are provided on the basis of our Terms and Conditions.
We offer you a cooling off period to cancel your order any time within 5 business days without any reasons.
There will be two cases:
1) In case the welcome package and box has already been sent out to you out to you already, the items have to be returned in original condition and unused, or alternatively we will deduct EUR 25.00 per package from the refund. The refund will be issues as soon as we either receive the package back and confirmed its condition, or you instruct us to deduct the amount from the refundable amount.
2) If it has the welcome package and box has not been shipped out yet, we will refund you the full ordered amount without any deductions.
You can see in your order status any time in which state your order is, and if either 1 or 2 is applicable on the time of your cancellation.
A cancellation after the cooling off period will not be possible as this service is custom to your media and your format options.
The services are provided on the basis of our Terms and Conditions which you need to accept before ordering.
After the cooling off period for cancellation, the MemnonBOX services are excluded from return as these are customised services to your media and tailored your selected options. The services provided very individual and custom to your media which you ship to us, and your customisation options.
Exchange or Change Order
We offer exchange of order specifications, if you have...
1) ordered the wrong media format,
2) Or if you would like to change the options you selected.
The exchange is only possible before you send us back the filled box. You can contact us any time before sending us the filled boxes back.
Our services team will offer you options or alternatives, or help you to either change or amend your order.
Please contact us if you need to change or amend you order.